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송희정 ( Song Hee-Jung ) - 강북삼성병원
이상미 ( Lee Sang-Mi ) - 한국방송통신대학교 간호학과
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Abstract
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Purpose: The objective of this study was to investigate the influence of hospital nurses' self-leadership, communication skill, and self-esteem on the quality of nursing service.
Methods: The participants, 230 nurses working at a general hospital in Seoul, completed a cross-sectional descriptive questionnaire survey between January 17 and 28, 2014. The collected data were analyzed using the SPSS 19.0 program for descriptive statistics, t-test, one way & two way ANOVA, correlation, and multiple regression analysis.
Results: Nurses' self-esteem and communication skill had significant main effects on self-leadership and the quality of nursing service, but the interaction effect of the two independent variables was not significant. Variables that significantly influenced the quality of nursing service were self-leadership, communication skill, self-esteem, and career longevity. The explanatory power of these variables for the quality of nursing service was 54.4%.
Conclusion: Findings indicate a need for education programs for nurses which are designed to promote communication skill and enhance self-esteem and self-leadership skills which will in turn enhance the quality of nursing service.
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KeyWords
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간호서비스 질, 셀프리더십, 자아존중감, 의사소통
Quality of nursing service, Self-leadership, Self-esteem, Communication skill
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원문 및 링크아웃 정보
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등재저널 정보
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